Returns And Refunds Policy
At Verano Hills, we are committed to ensuring your satisfaction. Please read our Returns and Refunds Policy carefully to understand your rights and responsibilities when shopping with us.
Returns and Refunds
You can request a return or refund within 30 days of receiving your order under the following conditions:
Faulty or Damaged Items
- If you receive an item that is faulty, damaged, or not functioning properly, please contact us within 30 days of receipt.
- Provide a photo or video clearly showing the issue.
- Once we verify the issue, we will issue a full refund or replacement without requiring you to return the defective item.
Items Not as Described or No Longer Needed
- If the item you receive does not meet your expectations or is no longer needed, you may return it within 30 days of receipt.
- Items must be returned in their original condition and packaging.
- Once we receive the item and confirm its condition, we will process a full refund. Please note that return shipping costs are non-refundable.
Sale Items
- Sale items are eligible for the same return and refund rights as full-priced items.
Important:
- We reserve the right to decline a refund if the item is damaged due to improper handling, attempted self-repair, or repair by a third party.
Warranty Policy
We offer a 9-month manufacturer’s warranty on all our products, covering defects caused by faulty materials or workmanship.
- The warranty does not cover damages resulting from improper handling, misuse, or accidents.
- If a product is found to be defective during the warranty period, Verano Hills will offer a repair or replacement at no additional cost.
- Refunds are not issued under the warranty; only replacements or repairs will be provided.
How to Contact Us
If you have any questions or need assistance with your order, our customer service team is here to help. Visit our Contact Us page to get in touch.