Shipping Policy
At Verano Hills, our goal is to provide you with the best shipping options, no matter where you are. Every day, we ship to hundreds of customers across the globe, ensuring that we offer the highest level of responsiveness and service.
Processing Time:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive an additional notification once your order has been shipped.
International Shipping Rates and Estimates:
- Flat Rate Shipping: We offer free worldwide shipping.
- Shipping to: United Kingdom
- Order Handling Time: 1 to 2 business days
- Transit Time: 4 to 7 business days
- Shipping Fees: Free Shipping
- Shipping Methods: We provide standard and expedited shipping options.
Tracking Your Order:
All orders come with tracking information, which will be sent to you via email within 48 hours after your order has shipped. You can also track your order using your email address and order number.
Customs & Duties:
Please note that all listed shipping charges (including free shipping promotions) do not cover customs duties, taxes, or other fees. The recipient is responsible for any customs, clearance, and other fees that may apply to international shipments.
Lost / Stolen Package:
Once an order has left our warehouse, we are not responsible for any loss or theft. If a tracking number is provided, the package has been shipped and is on its way. If your order does not arrive or is delayed, you are responsible for contacting the carrier and filing a claim.
My Order Hasn't Arrived:
If your order has not arrived within 20 business days, please contact us, and we will refund the full amount.
Contact Us:
For any questions or order inquiries, feel free to contact our customer service department through our contact page at support@veranohills.com or contact us page.